Talk to us: +44 1752 848725
Sector Experience:
Hotels & Hospitality
Hotels & Hospitality
Why do businesses in the hotels and hospitality sector choose Apex?

In the Hotel and Hospitality sector, the customer experience is king and reputation management is a work of constant care. In this sector, on-line reviews have a big impact so it becomes imperative that all staff strive to go above and beyond customer expectations.

For all these reasons and more, it is imperative that every member of the team appreciates the crucial importance of customer experience (CX) and knows why and how to manage and deliver their part of the customer experience. In support of this, Apex produce a variety of tailored programmes and Learning Journeys for the Hotel and Hospitality sectors covering all elements of service and sales plus Management, Leadership and Coaching skills. These programmes and Learning Journeys can be supported by professional qualifications and accreditations.

Our excellent network of international trainers means we have the capability to consistently excellent development in 25 world languages which makes us a perfect partner for international companies in this sector. In addition, our multilingual learning technology capabilities enables us to support all formal sessions with our My721 learning management system, coaching app and eLearning helping to provide exactly the right mix of 70:20:10 learning to you.

Apex also operates to world class BS ISO 27001 standards of data security.

Why do businesses in the hotels and hospitality sector choose Apex?

In the Hotel and Hospitality sector, the customer experience is king and reputation management is a work of constant care. In this sector, on-line reviews have a big impact so it becomes imperative that all staff strive to go above and beyond customer expectations.

For all these reasons and more, it is imperative that every member of the team appreciates the crucial importance of customer experience (CX) and knows why and how to manage and deliver their part of the customer experience. In support of this, Apex produce a variety of tailored programmes and Learning Journeys for the Hotel and Hospitality sectors covering all elements of service and sales plus Management, Leadership and Coaching skills. These programmes and Learning Journeys can be supported by professional qualifications and accreditations.

Our excellent network of international trainers means we have the capability to consistently excellent development in 25 world languages which makes us a perfect partner for international companies in this sector. In addition, our multilingual learning technology capabilities enables us to support all formal sessions with our My721 learning management system, coaching app and eLearning helping to provide exactly the right mix of 70:20:10 learning to you.

Apex also operates to world class BS ISO 27001 standards of data security.

Our Hotels and Hospitality Clients
LONDON
Argentum
2 Queen Caroline Street
Hammersmith
London
W6 9DX
 +44 (0) 203 598 8262
SCOTLAND
Apex House
Haypark Business Centre
Marchmont Avenue
Polmont
FK2 0NZ
 +44 (0) 1324 878808
DUBAI
Dubai Knowledge Village
Centre Block 18
3rd Office No 50
Al Sofouh Road
Dubai
+44 (0) 203 598 8262
PLYMOUTH
Unit 4
Winstone Beacon
Trematon, Saltash
Cornwall
PL12 4RU
+44 (0) 1752 841888