Talk to us: +44 1752 848725
Customer
Experience
Customer
Experience
What is Customer Experience or ‘CX’?

Customer Experience, or CX, relates to the journey experienced by your customers when connecting with you to buy your product or service and how it’s delivered. Each stage of this journey is crucial, as the customer will remember the good and bad aspects of their experience.

Understanding the way your internal processes and services match the customer’s experience and expectations is crucial to delivering experiences which will be remembered for all the right reasons. Companies that get this right are customer centric – a quality we focus on and drive through our training.

How can Apex Training support your Customer Experience development?

Firstly, we will work with you to help you understand the Customer Experience currently provided by your business. From there, we will help you to develop, monitor, measure and improve your CX offering by training your employees to deliver a more positive and effective CX.

Our team has a significant depth of knowledge and experience in this area. This means that we are able to provide all of the associated methodologies, customer journey mapping, training, consultancy and advice you require to rapidly develop and improve your CX.

Our videos are password protected.
If you would like to view this video please contact us on +44 1752 848725 or via the Contact form.
What is Customer Experience or ‘CX’?

Customer Experience, or CX, relates to the journey experienced by your customers when connecting with you to buy your product or service and how it’s delivered. Each stage of this journey is crucial, as the customer will remember the good and bad aspects of their experience.

Understanding the way your internal processes and services match the customer’s experience and expectations is crucial to delivering experiences which will be remembered for all the right reasons. Companies that get this right are customer centric – a quality we focus on and drive through our training.

How can Apex Training support your Customer Experience development?

Firstly, we will work with you to help you understand the Customer Experience currently provided by your business. From there, we will help you to develop, monitor, measure and improve your CX offering by training your employees to deliver a more positive and effective CX.

Our team has a significant depth of knowledge and experience in this area. This means that we are able to provide all of the associated methodologies, customer journey mapping, training, consultancy and advice you require to rapidly develop and improve your CX.

Our videos are password protected.
If you would like to view this video please contact us on +44 1752 848725 or via the Contact form.
LONDON
Argentum
2 Queen Caroline Street
Hammersmith
London
W6 9DX
 +44 (0) 203 598 8262
SCOTLAND
Apex House
Haypark Business Centre
Marchmont Avenue
Polmont
FK2 0NZ
 +44 (0) 1324 878808
DUBAI
Dubai Knowledge Village
Centre Block 18
3rd Office No 50
Al Sofouh Road
Dubai
+44 (0) 203 598 8262
PLYMOUTH
Unit 4
Winstone Beacon
Trematon, Saltash
Cornwall
PL12 4RU
+44 (0) 1752 841888